Interpreting fare rules and e-ticket data elements is key to satisfying and retaining customers. With the abundance and complexity of today’s fare options, travel customers expect you to provide a service that is accurate, quick and affordable. This course teaches the language of fare construction and fare rules so you provide your customers with the best advice and the lowest fare for their air itinerary. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.
This course is available in textbook format.
- This course requires approximately 70 hours of study, to be completed in 6 months.
- Student performance will be based on an examination.
What you will learn
Upon completing this course you will have the skills to:
- Price air journeys and interpret fare rules
- Implement essential principles to price journeys as a single pricing unit
- Categorize pricing units such as one way, round, circle and open jaw tips
- Price journeys in Neutral Units of Construction (NUC), convert to local currency using the IATA Rates of Exchange (IROE) and apply currency rounding rules
- Follow the complete formula for calculating pricing units for a wide variety of trip types with multiple fare components, including carrier fares
- Source Q surcharges and Taxes/Fees/Charges (TFCs), analyze provisions, and apply the correct currency conversions and rounding processes
- Describe mileage air fares, distinguish between IATA and non-IATA fares
- Terms related to IATA geography and global indicators, Pricing Units, fare construction and currency
- Fare selection criteria
- One way, round trip and circle trip fare construction
- Single segment Q surcharge
- Taxes, fees and charges
- Electronic tickets
- Payments types
- Special fares
- Electronic documents
- Consolidator and net fares
- Billing and settlement plans
- In-depth study checks
Who should attend
This course is recommended for:
- Reservation and airline call center sales agents
- Airline ticket counter agents and rates desk specialists
- Travel agency consultants
- Global Distribution System technologists
An IATA Certificate is awarded to participants successfully passing the final exam.
- Exam Delivery Method: Supervised online-based exam. Exam can be taken any time at your convenience.
- Exam Format: Multiple Choice
- Number of questions: 60
- Time Allowance: 2 hours
- Passing Grade: 70% correct answers
- Number of exam attempts: 1
Graduates of this course can apply for the Harvard Manage Mentor (HMM) distance learning program at a special graduate price of R4 320.