FOUNDATION IN TRAVEL AND TOURISM WITH AMADEUS FOR THE LEADERSHIP AND MANAGEMENT TRAINING PROGRAM (HMM)

Also available as a self-study course with GDS Galileo/Sabre and Abacus.

Build your leadership skills and travel industry knowledge with a combined focus from IATA and Harvard ManageMentor. The IATA modules will help you understand what it takes to become a successful travel agent. Improve your customer service and sales skills in order to better advise clients about when and where to travel based on their needs. Learn how to provide the best flight, accommodation and tour options, and how to ensure clients fulfill all necessary travel requirements. The Harvard ManageMentor modules will help you improve your general management and leadership skills. By taking this course you will gain access to over 20 online Harvard ManageMentor modules.

OBJECTIVES

After completing this course you will be able to:

• Advise customers on passport and visa requirements, as well as on travel insurance options
• Promote services and facilities available to airline passengers during their travel
• Interpret standard industry codes to plan and reserve travel itineraries
• Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
• Provide good customer service and retain customer loyalty
• Use the Global Distribution System to make and maintain reservations and issue travel documents

KEY TOPICS

IATA topics

• The travel and tourism industry and the working environment for travel professionals
• Geography and industry codes
• Travel documents and the airline passenger experience
• Air transport products and services
• Rail, hotel, car rental, cruise and tour products
• Customer service principles
• Airfares and ticketing
• The Amadeus system functionality

HARVARD MANAGEMENTOR (HMM) TOPICS

 Harvard ManageMentor (HMM) topics HMM incorporates state-of-the-art, media-rich content furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development. It is a valuable online reference that companies around the world trust to help boost individual and corporate performance by helping you handle the small and large management and leadership issues you face.

In addition to the key principles in each area, topics are supported with video insights from leaders and experts, Harvard Business School case studies, Harvard Business Review articles, templates, checklists, discussion outlines and other resources to enable deeper understanding.

Upon enrolment, you will receive access to over 20 modules, valid for 8 months. However, you are only required to successfully complete 10 modules. Each module is 2-4 hours long. You can select topics that better reflect your training and development criteria.

• Selection by category: managing yourself, managing others, managing the business
• Selection by role: first-time manager, mid-level manager, senior manager

At the end of each module, a certificate of completion is awarded to those who pass each module with 70% and have viewed 70% of the course content.

TARGET AUDIENCE

• Travel agents
• Airline reservation agents
• Tour operators
• Call center agents

COMPLETING THIS COURSE

• For self-study students, an average of 200 hours of intensive study are required to complete the IATA course.
• An IATA Foundation in Travel and Tourism Diploma is awarded upon successful completion of the final examination, and you will be eligible to apply for the Travel and Tourism Professional (TTP) certification.
• This course is a step toward earning an IATA Diploma in:
  • Leadership & Management Diploma Program
  • Foundation in Travel and Tourism Diploma
  • Travel Sales and Operations Diploma

AVAILABLE COURSE FORMATS

• This course combines eBook and interactive online training content.

You will access these online modules and other study materials through your User Account in the IATA Learning Management System. In order to access the online training content, you need an Internet connection and the Google Chrome™ browser.

ABOUT:

Learn about the IATA Billing and Settlement reporting process within the Southern Africa BSP (BSPZA), how to operate efficiently as a Travel Agency and understand the local criteria.

DURATION:                             2 Days Classroom (08h30 – 16h30)

PRICE:                                       R5,250 p/p (JNB)

R5,750 p/p  (off-site)

2017 SCHEDULE:

This course is delivered by AVITIR Academy, in English only.  Classes are scheduled at the premises of AVITIR Academy or approved venues around South Africa and Namibia. Course may be conducted as “In-company” training by prior arrangement.COURSE DELIVERY:

Please note: Prices may change for in-company training requests. Classes are subject to minimum number of participants.

RECOMMENDED FOR:

• BSP Clerks
• Accountants
• Finance staff
• Back-office staff
• Agency owners

WHAT YOU WILL LEARN:

• Understand basic BSP processes, common terms, abbreviations, reporting calendar and billing reports
• Understand the local financial criteria and agency requirements for IATA accreditation within the Southern Africa BSP
• Perform all procedures related to document refunding and voiding
• Process credit card payments and prevent credit card fraud
• Investigate the status of BSP transactions and handle remittance procedures
• Manage agency credit and debit memos
• BSPlink tool and functions to manage in-office BSP operations
• Minimize errors using best practices in agency reporting, remittance and BSPlink

KEY TOPICS

• Introduction to the IATA BSP system and BSP language
• Starting and running an Agency, including local criteria
• BSP standard traffic documents, ADM & ACM procedures
• BSP agent billing reports, remittance and procedures
• BSP calendar, disputing and irregularity procedures
• BSP agent best practices and common solutions
• BSPlink and functionalities

CERTIFICATION:

An IATA certificate will be awarded upon successful completion of a short summative assessment.

VENUE & COURSE DELIVERY:

This course is delivered by avitir Academy, an IATA ATC (Authorised Training Centre).  The course material and facilitation is in English.  Training is delivered at the premises of avitir Academy and may also be offered in-company by prior arrangement.  Please note prices may change for in-company requests.

PRICES AND REGISTRATION:

Please note: All registrations and payment must be done directly with Avitir Academy.

Registrations will be finalized 3 working days prior to course commencement, no late registrations will be accepted

Email:                  info@avitir.co.za (for more information or registration form)

Website:             www.avitir.co.za  (online registration)

Includes:             2 Days classroom training

All course material, assessment and certificate

Tea & coffee

OTHER IATA TRAINING:

If you are unable to attend one of the above classroom courses, the BSP course can be taken as an online self-study course.  Contact avitir to find out more info@avitir.co.za.

To view more IATA classroom, self-study and e-learning courses offered through avitir, please visit their website www.avitir.co.za

Additional courses offered by IATA:       www.iata.org/training/courses/pages/index.aspx

IATA Foundation in Travel and Tourism

with Amadeus GDS (classroom)

+

CAA CABIN CREW LICENSE

What you will learn

You will learn the entire course content as per the IATA Foundation in Travel & Tourism Diploma

(16 week classroom course) – please refer to Foundation Classroom Course for full description.

Plus

Attend 6 week Cabin Crew Training off-site : Please refer to the Cabin Crew Training Course for full description.

Price & Registration

• Savings of over R5,000 if you register for both of these certificates together
• R43,710 all inclusive of learning material, facilitation and certificate
• Please see extra requirements on the Cabin Crew Training Course (medical certificate etc.)

Complete Registration form & return together with copy of ID and High School Diploma

IATA Foundation in Travel and Tourism

with Amadeus GDS (classroom)

Course formats:                       Printed material or eBook

Duration:                                 16 weeks (Monday to Friday)

What you will learn

Advise customers on passport and visa requirements, as well as on travel insurance optionsAfter completing this course you will be able to:

• Promote services and facilities available to airline passengers during their travel
• Interpret standard industry codes to plan and reserve travel itineraries
• Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
• Provide good customer service and retain customer loyalty
• Use the Global Distribution System to make and maintain reservations and issue travel documents

Key topics

• This course is a step toward earning an IATA Diploma in:The travel and tourism industry and the working environment for travel professionals
• Geography and industry codes
• Travel documents and the airline passenger experience
• Air transport products and services
• Rail, hotel, car rental, cruise and tour products
• Customer service principles
• Airfares and ticketing
• The Amadeus system functionality

• IATA-HARVARD Leadership & Management Diploma

Additional information

By successfully completing the examination you will receive the Foundation in Travel and Tourism Diploma, and will be eligible for Travel and Tourism Professional (TTP) certification.

Why is this course so amazing?

• it is only 16 weeks
• your registration is valid for 18months (meaning you don’t have to write your exam as soon as you’re finished)
• we have amazing guest speakers coming
• you are allowed one free re-write….just in case
• we offer internships to our successful graduates
• we register you with an employment agency to place you in a permanent position
• free career guidance
• we only have 20 seats available, in order or give everyone the guidance and attention they need
• only R36,900 all inclusive
• minimum requirement – High school certificate / Matric Certificate

Further training

• This course can be taken as part of the Leadership & Management Training Program diploma

Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price

CABIN CREW LICENSE (CAA)

Thank you for the interest in training through, one of the longest standing Cabin Crew training organizations in South Africa, CABIN CREW ACADEMY.

Next Course for 2017 commencement date is:

Wednesday, 8^th of March 2017

Pre entry requirements:
· Matric / NQF Level 4 Certificate
· Proficiency in English

The course fees:

R 11,900   (R2,500 registration fee.  50% of the course fee payable on commencement of the course and the balance payable by the third week of the course)

The accommodation fees:

R8 500  (Breakfast and dinner included)

Extra fees:

DD 50 Aviation Doctor Certificate and an X Ray +/- (R 800.00 paid to the Aviation Doctor> and the Cabin Crew License which is paid directly to SA-CAA ( R 330.00)

 What you need to register:

• Your I D document
• Matric / NQF Level 4 Certificate
• DD50 (Aviation Medical Certificate)
• Registration fee of R2500.00.
• General Information

Cabin Crew Academy is located on the northern side of Benoni.

• ***Over and above, our Course Offers Unique Student Benefits:
• Swimming assistance
• To date, 100% Pass Rate
• CV Compilation assistance with placements (R500)
• Wine tasting
• Grooming

Complete our attached registration form today to get your exciting new travel career started.  (Note: classes often fill well in advance). If you have additional questions or would like to schedule a free tour, please call or email us. We look forward to helping you turn your dreams into reality!